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To access your CSX account via computer, you must first download and install the SecureSign app on your smartphone.

Then on your computer and enter your user ID and your personal password. You will then see a blue-framed SecureSign graphic. Now open the app on your smartphone and scan the graphic. Then enter the code in the browser at the appropriate place.

Important note
This procedure only works with the smartphone on which you have opened your CSX account. To use the SecureSign app on another device, follow the procedure described in the article “How can I access my CSX account from a tablet or another smartphone?”. After activating SecureSign, you can log in as described above.

More information about SecureSign can be found in the chapter Security & Privacy.

Please call us immediately in the event of loss or theft:
+41 800 800 488

This way we can also flag your client relationship accordingly and discuss the next steps.

If you want to block the card for other reasons, you can easily do so in . To do so, please click on the following link:

Click on the video to start the quick reference guide.

If you become aware of transactions on your account statement that were debited twice, that you did not make, or for which you did not receive the corresponding product or service, you can object to these debit card transactions. To do this, please proceed as follows:

1. Please contact the trader first before reporting the transaction to us and try to come to an agreement directly.
2. If you cannot reach an agreement directly with the trader, you must file a claim with us within 30 days from the receipt of the account statement, together with all the related documents (emails, letters, information regarding phone calls, receipts, etc.).
3. Once you have sent us the complaint form, we will carry out the investigation regarding your claim.
4. If your claim is accepted, we will transfer the amount to your account without any further communication.
5. In case any additional explanations or documents are needed to process your claim or if your claim is rejected, you will be contacted by Credit Suisse advisors.
   

Please note that many parties are involved in the investigation and that clarification can take up to three months.

You can also download the complaint form and return it to us by post at the following address:

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Schadenfälle / Dommages / Danni
SVFP 31
P.O. Box
8070 Zurich

If you wish to activate your card for other countries, you can easily do so in the Online Banking portal. Just click on the following link:

You are also welcome to contact us by telephone or in person at the nearest branch. Please find the details in “Contact and support” below.

For Maestro cards this service is not available online. Please call +41 848 880 844 to order a replacement card.

Please note that this request carries a fee (CHF 20) and that it will take 3–5 working days to produce and mail the card.

If you have a Debit Mastercard, you can easily order it in Online Banking. Please click on the following link:

You can easily change the limits in Online Banking to meet your needs. To do so, click on the following link:

You are also welcome to contact us by telephone or in person at the nearest branch.

Please find the details in “Contact and support” below.

Lost or stolen card? Report a loss of your credit card as soon as possible so that we can block it immediately.
+41 (0)44 659 69 03

Please find further information under the following link:

You will find detailed answers to questions and assistance regarding your credit cards on the following page:

You can easily find a .

Please note: There may be a two- to three-day delay for bookings to appear in this summary.

Please call us if you have any questions regarding entries. You can find the phone number on the back of your credit card.

To order a replacement credit card, please call us. You can find the phone number on the back of your credit card.

Please find more information here:

You can find the summary of your entire client relationship by clicking on the following link:

If you would like to extend or increase your current mortgage, please contact your relationship manager, or schedule a consultation .

You are also welcome to contact us by telephone at +41 848 880 844.

There are a number of ways to repay a mortgage. Because various aspects need to be taken into consideration so that your repayment plan can be tailored to your needs, please call the mortgage hotline at +41 844 100 111 or schedule an appointment with your relationship manager.

The simplest option is to send us a letter and a corresponding confirmation of the new pension fund, including transfer instructions to:

Credit Suisse Vested Benefits Foundation – 2nd pillar
P.O. Box 4700
8401 Winterthur
Switzerland

If you wish to withdraw the vested benefits capital for any other reason, please call us to request an application for the withdrawal of vested benefits capital. We will be happy to send you the application. Please note that the attachments listed for the disbursement reasons absolutely must be included. Our employees are here to assist you +41 848 880 844.

Please send us a written order together with the confirmation from the tax administration to the following address:

Credit Suisse Privilegia Pillar 3 pension foundation
P.O. Box 100
8070 Zurich

We can transfer the excess amount to the new tax year, or deposit the amount in the account of your choice. In the second case, please send us the confirmation letter by the tax authority along with your payment instructions.

Please note that the tax certificates for pillar 3a accounts are prepared and sent throughout the month of January. It may not arrive until early February.

If you have an Online Banking contract, it is possible that your tax certificate was sent electronically. To check whether this is the case, look at your e-documents received in Online Banking under the :

If you still do not see anything, we will be happy to help. Just give us a call +41 848 880 844.