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Voice ID is a voice-based method for the Credit Suisse Client Service and Online Banking support to verify your identity when you call. It captures and stores your unique voice characteristics, such as speech tempo, volume and frequency, as a digital voice print, comparable to your unique fingerprints.

Once enrolled, the next time you call the Credit Suisse Client Service or Online Banking support, Voice ID will compare your voice characteristics with the voice prints in order to confirm your identity. This reduces the time needed to begin resolving your query and enhances the level of security.

Your Voice ID data is stored in the form of a code value, on secure internal Credit Suisse servers in Switzerland. No audio file or content of the conversation is recorded for Voice ID. Your Voice ID data is used solely for authentication purposes. The option to delete your Voice ID is available to you at any time.

This feature is complimentary and exclusively available to clients domiciled in Switzerland (excl. businesses) when calling the Credit Suisse Client Service or Online Banking support.

The �۶���Ƶ prevention system checks for irregularities in your banking transactions. Artificial intelligence learns and understands your normal transaction and activity profile better and better over time. In many cases, it can therefore detect unusual patterns – such as a payment due to attempted fraud that does not correspond to your typical behavior.

What happens to my data during verification?

During automatic verification, your data is treated in accordance with the high Swiss �۶���Ƶ security and data protection standards. Data will never be passed on to third parties.

SecureSign is a security procedure for logging in or performing security-relevant activities, in which you are shown a graphic that only you can decipher and confirm. The SecureSign app is used for decryption.

Credit Suisse places great importance on security in Online Banking. Guaranteeing a high standard of security constantly requires us to implement the latest security technology.

SecureSign can be used for logging onto Online Banking, as well as on most other Credit Suisse channels with a login.

1. After you receive the SecureSign letter, download the SecureSign app from the or the .
2. Go to the Online Banking home page on your computer and enter your user ID and password.
3. Select the “Add a new SecureSign device” function and follow the instructions.
4. At the end of the setup process, enter your recovery number to set up additional devices.

To use more than one device to log in with your user ID, after logging on to Online Banking with Credit Suisse Direct you can access your “Security and privacy” settings via the shield icon and then add more devices under “SecureSign devices.” You can find instructions heredownload secure sign configuration instruction in pdf.

After adding a device, you are required to log in again to set it up. To do so, you will need the yellow SecureSign graphic from your SecureSign letter that you received by post after your initial registration.

We will be happy to guide you through the setup process on two mobile devices. Please follow these instructions. There are also .

Each new contract contains SecureSign for login security. You can access up to eight contracts on a single device already set up for SecureSign. In the SecureSign app on your mobile phone, click on “Menu” --> “User accounts” --> “Add account.”

If you no longer have a device set up for SecureSign and you have provided your mobile phone number as a security feature, then log on to Online Banking with your user ID and password. On the login page click on “Add a new SecureSign device.” Start the setup in order to register your new device.

If you did not provide a mobile phone number as a security feature, this link is not available to you. In this case, please contact our support center.

+41 (0)844 800 888

After registration, you will receive a letter by post a few days later. It contains the yellow SecureSign graphic, which you will need in order to complete your registration. Keep this letter in a safe place so you can register future devices.

The first time you log in, go to the login page and enter your contract number and the password from your letter in order to start the registration process.

After logging into the Credit Suisse Direct Online Banking tool, access your “Security & Privacy” settings via the shield icon and then order a copy of the SecureSign letter under “SecureSign letter.”

If you no longer have the SecureSign device that you previously set up, and have provided your mobile phone number for the recovery process, you can go to with the SecureSign graphic and click on “Add a new SecureSign device.” Start the setup process to order a new SecureSign letter.

You can set up a new SecureSign device on the login page by registering a mobile telephone. This guarantees you secure access to your Online Banking account in the event that you no longer have access to your SecureSign device.

After logging in to Credit Suisse Direct Online Banking, go to your “Security and data privacy” settings with the shield icon and register your telephone number under “Recovery mobile number.”

You can change your password directly in Online Banking. After logging in, please click on “Security& Privacy” (sign symbol) and then on “.”

If you have forgotten your password, you can request a new one directly online. We will be happy to guide you through the process. To do so, . Then, on the Online Banking login page, click on “Forgot your password?” under the login box.

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